Privacy Policy

Last updated: March 1, 2026

ArchVizs Inc. ("ArchVizs", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Information You Provide

Account information: Name, email address, company name, and password when you register.
Payment information: Billing address and payment details processed securely by Stripe.
Content: Panoramic images, project data, product catalogs, and other materials you upload.
Communications: Messages you send to us via contact forms or support channels.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, actions taken within the platform.
Device information: Browser type, operating system, screen resolution, device identifiers.
Log data: IP address, access times, referring URLs, error logs.
Cookies and tracking: See our Cookie Policy for details.

2. How We Use Your Information

To provide, maintain, and improve the Service
To process transactions and send billing-related communications
To send technical notices, security alerts, and support messages
To analyze usage patterns and optimize the platform (via PostHog analytics)
To detect, prevent, and address fraud and security issues
To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing your personal data include:

Contract performance: To provide the Service you have subscribed to.
Legitimate interests: To improve our Service, prevent fraud, and ensure security.
Consent: Where you have given explicit consent (e.g., marketing emails, optional cookies).
Legal obligation: To comply with applicable laws.

4. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: Hosting (Vercel, Supabase), payments (Stripe), analytics (PostHog), email (Novu).
Your organization: Tenant administrators can view team member activity within their workspace.
Legal requirements: When required by law, court order, or governmental authority.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law. Uploaded content is deleted within 90 days of account closure.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate data.
Erasure: Request deletion of your data ("right to be forgotten").
Portability: Request your data in a structured, machine-readable format.
Restriction: Request limitation of processing in certain circumstances.
Objection: Object to processing based on legitimate interests.
Withdraw consent: Where processing is based on consent.

To exercise these rights, contact us at privacy@archvizs.com. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from children under 16. If we learn we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting the updated policy on our website.

11. Contact Us

Data Protection Officer: dpo@archvizs.com
General inquiries: privacy@archvizs.com
ArchVizs Inc., 123 Design Street, San Francisco, CA 94105, USA

1. Information We Collect

1.1 Information You Provide

Account information: Name, email address, company name, and password when you register.

Payment information: Billing address and payment details processed securely by Stripe.

Content: Panoramic images, project data, product catalogs, and other materials you upload.

Communications: Messages you send to us via contact forms or support channels.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, actions taken within the platform.

Device information: Browser type, operating system, screen resolution, device identifiers.

Log data: IP address, access times, referring URLs, error logs.

Cookies and tracking: See our Cookie Policy for details.

2. How We Use Your Information

To provide, maintain, and improve the Service

To process transactions and send billing-related communications

To send technical notices, security alerts, and support messages

To analyze usage patterns and optimize the platform (via PostHog analytics)

To detect, prevent, and address fraud and security issues

To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing your personal data include:

Contract performance: To provide the Service you have subscribed to.

Legitimate interests: To improve our Service, prevent fraud, and ensure security.

Consent: Where you have given explicit consent (e.g., marketing emails, optional cookies).

Legal obligation: To comply with applicable laws.

4. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: Hosting (Vercel, Supabase), payments (Stripe), analytics (PostHog), email (Novu).

Your organization: Tenant administrators can view team member activity within their workspace.

Legal requirements: When required by law, court order, or governmental authority.

8. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate data.

Erasure: Request deletion of your data ("right to be forgotten").

Portability: Request your data in a structured, machine-readable format.

Restriction: Request limitation of processing in certain circumstances.

Objection: Object to processing based on legitimate interests.

Withdraw consent: Where processing is based on consent.

To exercise these rights, contact us at privacy@archvizs.com. We will respond within 30 days.